1. Introduction
Nuran Bank (“Nuran Bank”, “we”, “our”, or “us”) is committed to protecting the privacy and security of our customers’ personal and financial information. This Privacy Policy explains how information is collected, used, stored, and protected when using the Nuran Mobile application.
By using the application, you agree to this Privacy Policy.
2. Information We Collect
2.1 Personal Information
- Full name
- National ID / Passport number
- Date of birth
- Phone number and email address
- Customer identification data required by banking regulations (KYC)
2.2 Financial Information
- Bank account details
- Account balances and transaction history
- Card information (masked)
- Loan and deposit information
2.3 Device & Technical Information
- Device type and operating system
- IP address
- App version
- Log and diagnostic data
2.4 Usage Information
- Login activity
- Features used within the app
- Session duration and activity logs
3. How We Use Your Information
We use your information to:
- Provide and operate mobile banking services
- Verify identity and secure accounts
- Process banking transactions
- Comply with legal and regulatory obligations
- Prevent fraud and unauthorized access
- Improve app performance and user experience
- Send important service notifications
4. Data Sharing and Disclosure
Nuran Bank does not sell customer data. Information may be shared only:
- With authorized bank staff
- With trusted service providers under confidentiality agreements
- With regulators or law enforcement when legally required
- With financial institutions to complete transactions
5. Data Security
We apply appropriate security measures, including encryption, access control, and monitoring, to protect user data. Users are responsible for safeguarding their login credentials.
6. Data Retention
Data is retained only as long as required to provide services and comply with legal and regulatory requirements.
7. User Rights
Users may request access, correction, or deletion of personal data, subject to applicable laws and banking regulations.
8. Children’s Privacy
This application is not intended for use by minors under the age permitted by banking laws.
9. Policy Updates
This Privacy Policy may be updated periodically. Updates will be published through official channels.
10. Contact Information
Nuran Bank
Email: nuranapp@nub.ly
Website: www.nub.ly